🔒 Privacy Policy
Last updated: January 1, 2025 · Effective: January 1, 2025
1. Who We Are
DubaiRovers ("we", "us", "our") is a tour operator based in Dubai, UAE. We operate dubairovers.com and are committed to protecting your personal data in compliance with the UAE Personal Data Protection Law (PDPL) and the EU General Data Protection Regulation (GDPR).
2. Data We Collect
We collect: your name, email, phone number, travel dates, and preferences when you make a booking or enquiry; IP address and browser information for security; payment information (processed by secure third-party gateways); communications via WhatsApp, email or our contact form.
3. How We Use Your Data
We use your data to: process and confirm tour bookings; send booking confirmations and tour information; respond to enquiries and provide customer support; send marketing communications (with your consent); improve our website and services; comply with legal obligations.
4. Legal Basis for Processing
We process your data under: (a) contract performance — to fulfil your booking; (b) legitimate interests — to improve our services; (c) consent — for marketing communications. You may withdraw consent at any time.
5. Data Sharing
We do not sell your personal data. We may share data with: tour guides and transport providers (to fulfil your booking); payment processors; email service providers (EmailJS); analytics services (Google Analytics). All third parties are contractually obligated to protect your data.
6. Data Retention
We retain booking data for 7 years as required by UAE commercial law. Marketing data is retained until you unsubscribe. You may request deletion of your data at any time.
7. Your Rights
Under GDPR and UAE PDPL, you have the right to: access your data; correct inaccurate data; request deletion ("right to be forgotten"); object to processing; data portability; withdraw consent. Contact us at dbtis.com@gmail.com to exercise any right.
8. Cookies
We use essential cookies for website functionality, analytics cookies (Google Analytics) to understand usage, and preference cookies to remember your language settings. You can disable cookies in your browser settings.
9. Security
We implement SSL encryption, secure servers, and access controls to protect your data. Despite these measures, no internet transmission is 100% secure.
10. Contact Us
For privacy concerns: Email: dbtis.com@gmail.com | WhatsApp: +971544735060 | Dubai, UAE